IT Customer Support Engineer

As an experienced IT Customer Support Engineer, you are the first point of contact for our customers. Every day, you help them in a friendly and professional way. You are patient, service-oriented and quick to find solutions so customers can get back to work without delay. Together with a fantastic team, you advise organizations ranging from SMEs to large enterprises on truly modern cloud solutions and migration challenges.

We are known for our customer friendliness and fast resolution times, with many issues resolved by you directly over the phone. We know our customers and do not ask them for customer numbers when they call. We are personal, and we understand that customers want to be helped quickly. You are there to support them every day, with colleagues behind you whenever you need help. As an IT Customer Support Engineer, you remain responsible for a reported incident or change until it has been resolved together and the customer is satisfied. That's what we do it for.

Who are we?

We are a young, entrepreneurial and culturally diverse organization with more than 350 employees across hubs in the Netherlands, Aruba, Bonaire, Curaçao and Spain. Our Zoetermeer hub focuses on Enterprise customers, helping organizations become more successful through smart IT solutions. Growing together is our motto.

We have plenty of ideas about the future, which we enjoy sharing with each other and with our customers. What connects us is entrepreneurship and a genuine desire to help customers. They choose us for our pragmatic, in-depth expertise and customer-focused approach. We are known for our friendly service and fast resolution times. We know our customers personally and understand that when they call us, they want to be helped quickly.

Will you grow with us as an IT Customer Support Engineer?

Don't miss this opportunity. Apply today. We respond quickly to applications for the IT Customer Support Engineer position.

Excited about this role, or would you like more information? Get in touch with us.

Call 085-4891240 or 06-14332121 and ask for Nicole Huisman, or email n.huisman@aumatics.nl.

"We appreciate your interest, but unsolicited acquisition in response to this vacancy or website is not appreciated."

Who are you?

You are an entrepreneurial, customer-focused IT Customer Support Engineer who knows how to get things done. You feel comfortable in a growing organization where entrepreneurship, team spirit and humor are part of everyday work. You want to work in a dynamic environment where technical developments move at a rapid pace. Looking for a role with more freedom where you can really make a difference? Then consider joining Aumatics. Your entrepreneurial mindset will be highly valued in our close-knit team.

What else do you bring?

• Relevant work experience on a service desk;
• A strong drive for innovation and a desire to expand your knowledge and grow as an IT Customer Support Engineer;
• Knowledge of Desktop Online environments is a plus, but not required;
• Experience supporting users with Microsoft 365;
• At least MBO/HBO level of thinking and working;
• Availability for 32 to 40 hours per week;
• Language skills: fluent Dutch and English.

What do we offer?

• Internal guidance and opportunities to earn certifications;
• Interesting customer environments and projects;
• A competitive salary with excellent secondary benefits, including a pension plan;
• A laptop and communication allowance;
• Sports allowance;
• Plenty of fun team outings with genuinely great colleagues;
• Daily fresh fruit, an extensive shared lunch and drinks every Friday at 5 PM in our own Aumatics bar, complete with a pool table and F1 race car;
• And most importantly: a broad range of work and responsibilities in which you can continue to grow.