Outsource the service desk without hassle. Get a grip on your IT support.
We take over your service desk and structure your IT management. Measurable SLAs, 24/7 support, and transparent reports. From reactive help desk to predictable managed IT services.
Service desk with measurable SLAs, no vague promises.
We work with defined priorities and response times. Whether you outsource your IT management entirely or just your service desk: you know exactly what to expect.
Hoe wij servicedesk-processen inrichten
Onze servicedesk werkt op basis van ITIL. Vier processen vormen de basis: incident management, problem management, change & request fulfilment en escalation management.
Elk contactmoment, of het nu een telefoontje, e-mail of self-service ticket is, wordt geregistreerd, geprioriteerd en toegewezen volgens vaste criteria. Prioriteit hangt af van impact en urgentie, niet van wie het hardst roept. Communicatie naar de gebruiker verloopt via voor-afgesproken vaste updatemomenten zodat je nooit hoeft te bellen voor een status.
Incidenten worden gekoppeld aan onderliggende problems. Bij herhaalincidenten starten we een root-cause analyse en leggen we de oplossing vast in onze knowledge base. Zo voorkomen we dat hetzelfde probleem zich elke week opnieuw aandient bij een ander team.
Standaardverzoeken zoals onboarding, offboarding, software-installaties en toegangsaanvragen verlopen via gestandaardiseerde workflows met ingebouwde controles. Grotere wijzigingen doorlopen een formeel change-proces met impactanalyse en goedkeuring via de Change Advisory Board, zodat productie nooit verrast wordt.
Bij dreigende SLA-breach of een major incident treedt automatisch een escalatieprocedure in werking. Functionele escalatie naar senior engineers, hiërarchische escalatie naar service delivery management, en bij major incidents directe communicatie naar jouw IT-verantwoordelijke. Geen verrassingen achteraf.
A service desk that is designed for your organization
From Microsoft environment to network and devices, we support your entire IT landscape with one integrated service desk.
Microsoft expertise
In-depth knowledge of M365, Entra, Azure and hybrid environments.
Audit logging
Support for JML (joiner/mover/leaver) processes and access control.
No introduction necessary
We know your environment, vendors, configurations, etc. No need to tell you which organization you belong to and how it works.
ISO 27001 en NIS2
Full management of workstations, laptops and mobile devices.
Not just closing tickets. But solving problems.
Our service desk is data-driven and focuses not only on closing tickets but also preventing them. We do this by:
Trusted by IT leaders in the Netherlands
The IT and security partner of Dutch organizations for more than 25 years.
Broad coverage with central expertise
You get one central point of contact, with the strength of a regional presence and specialized hubs across the country. This way, you benefit from local involvement and shared knowledge.
FAQ
Frequently asked questions about service desk outsourcing
These are the questions that organizations often ask us. Do you have another question?
Is your question not listed?
No problem. Feel free to let us know what questions you have!
The costs depend on the number of users, the desired SLA (office hours or 24×7) and the scope (service desk only or fully managed IT). During an intake, we give you a transparent proposal based on your environment and priorities.
De kosten hangen af van het aantal gebruikers, de gewenste SLA (kantooruren of 24×7) en de scope (alleen servicedesk of volledig managed IT). Bij een intake geven we je een transparant voorstel op basis van jouw omgeving en prioriteiten.
A help desk solves individual incidents; a service desk is the central point of contact for all IT issues including change management, reporting and structural improvements. We offer a fully-fledged service desk.
On average, between 4 and 12 weeks, depending on the complexity of your IT landscape. We start with an intake and transition plan so that your team knows exactly what changes and when.
Yes. We work as an extension of your IT team, not as a replacement. You control strategy and architecture; we take over operational execution and first, second and/or third line support.
Microsoft (M365, Entra, Intune, Azure) is our strength, but we also manage multi-vendor environments. On the network side, we work with Palo Alto, Fortinet, and WatchGuard, and we support hybrid setups with on-prem Active Directory.
Outsource your service desk? Start with a conversation.
Roel van den Bleek
Cybersecurity partner specialist
Tell us about your organization and security issues. Our specialists are happy to help you find the approach that best suits your situation, without obligations.