Managed Services Team Lead

Help build a professional IT organization for challenging customer environments

Aumatics continues to grow and develop as a specialized IT and security service provider. For our Managed Services team, we are looking for an experienced Team Lead who can bring people along, maintain oversight and ensure managed services are delivered predictably and professionally.

You are not a manager from a distance. You work closely with our engineers, understand the technology and know what it takes to successfully implement complex IT environments and then transfer them into a manageable operational setup. At the same time, you create structure, clear agreements, strong communication and continuous improvement.

What will you do?

As Managed Services Team Lead, you manage our engineers on a day-to-day basis. You make sure people know what is expected of them, work is planned effectively and agreements with customers are fulfilled.

Your responsibilities include:

• Leading, guiding and coaching engineers within Managed Services;
• Monitoring capacity, planning, priorities and progress;
• Ensuring clear allocation of responsibilities and ownership across the teams;
• Monitoring quality, documentation and the handover of projects into managed services;
• Identifying and resolving bottlenecks before they escalate;
• Driving professional and proactive communication with customers;
• Monitoring SLAs, agreements and operational KPIs;
• Improving and standardizing work processes;
• Collaborating with our Service Desk, SOC, Sales and other disciplines within Aumatics;
• Contributing to technical and organizational decisions around our services;
• Supporting complex customer issues and escalations;
• Conducting regular employee conversations and contributing to their development.

You do not need to carry out every technical change yourself, but you do need enough technical depth to challenge engineers, assess decisions and understand where risks may arise.

What are we looking for?

Above all, we are looking for someone who takes ownership. Someone who does not wait for a problem to become visible on its own, but looks ahead and makes sure things are taken care of.

Ideally, you bring:

• HBO level of thinking and working;
• Several years of experience in IT infrastructure, cloud, managed services or a comparable environment;
• Experience as a team lead, technical coordinator, lead engineer, project manager or in a similar role;
• Experience with both managed IT environments and IT projects;
• Strong knowledge of modern IT infrastructure, for example Microsoft 365, Azure, networking and security;
• Experience within an MSP, MSSP or IT service provider is a strong advantage;
• Strong communication skills and the ability to explain technical topics clearly;
• A structured way of working;
• Good commercial awareness: you understand that quality, customer satisfaction and profitable service delivery need to go hand in hand.

Who are you?

You bring calm and structure without creating unnecessary bureaucracy.

You address people when necessary, but you are also willing to step in and help when the situation calls for it. You can switch easily between an engineer who is stuck, a customer who needs clarity and management that wants to know where a project stands.

You also enjoy helping an organization become more professional. Not everything needs to be perfectly organized already; improving processes, collaboration and service delivery should give you energy.

About Aumatics

Aumatics is a specialized IT and security service provider for organizations with high requirements for continuity, security and quality.

We work on complex Microsoft Azure and Microsoft 365 environments, networking & security, managed infrastructure, cybersecurity, SOC services and Identity & Access Management.

Within Operations, our Service Desk, Managed Services, Projects and SOC teams work closely together. We also collaborate intensively with Sales, Security, HR, Finance and our other colleagues.

Aumatics is part of hallo, combining Aumatics' entrepreneurial and specialist culture with the opportunities and scale of a larger IT organization.

What do we offer?

• A broad key role within our operational organization;
• Plenty of freedom to further develop the teams and processes;
• An environment with technically interesting and business-critical customer environments;
• Short communication lines and plenty of room for your own initiative;
• Strong opportunities for training and personal development;
• A competitive salary aligned with your knowledge and experience;
• A lease car, laptop and communication allowance;
• Sports allowance;
• Daily fresh fruit, an extensive shared lunch and drinks every Friday at 5 PM in our own Aumatics bar, complete with a pool table and F1 race car;
• Plenty of fun team outings;
• Excellent secondary benefits;
• A professional but informal working environment from our office in Zoetermeer.

Interested?

Are you technically strong, energized by developing people and excited about bringing structure to a dynamic IT environment? Then we'd love to meet you. Apply today.

We respond quickly to applications for the Managed Services Team Lead position.

Excited about this role, or would you like more information? Get in touch with us.

Call 085-4891240 or 06-14332121 and ask for Nicole Huisman, or email n.huisman@aumatics.nl.

"We appreciate your interest, but unsolicited acquisition in response to this vacancy or website is not appreciated."