Outsource the service desk without hassle. Get a grip on your IT support.
We take over your service desk and structure your IT management. Measurable SLAs, 24/7 support, and transparent reports. From reactive help desk to predictable managed IT services.
Service desk with measurable SLAs, no vague promises.
We work with defined priorities and response times. Whether you outsource your IT management entirely or just your service desk: you know exactly what to expect.
Outsource IT support without security risk.
Outsourcing your service desk gives engineers access to your systems. We work secure by default: access is restricted, controlled and logged. MFA is mandatory, we work with least privilege and according to ISO 27001.
A service desk that is designed for your organization
From Microsoft environment to network and devices, we support your entire IT landscape with one integrated service desk.
Microsoft expertise
In-depth knowledge of M365, Entra, Azure and hybrid environments.
Identity & Access
Support for JML (joiner/mover/leaver) processes and access control.
No introduction necessary
We know your environment, vendors, configurations, etc. No need to tell you which organization you belong to and how it works.
Endpoint & Devices
Full management of workstations, laptops and mobile devices.
Not just closing tickets. But solving problems.
Our service desk is data-driven and focuses not only on closing tickets but also preventing them. We do this by:
FAQ
Frequently asked questions about service desk outsourcing
These are the questions that organizations often ask us. Do you have another question?
Is your question not listed?
No problem. Feel free to let us know what questions you have!
The costs depend on the number of users, the desired SLA (office hours or 24×7) and the scope (service desk only or fully managed IT). During an intake, we give you a transparent proposal based on your environment and priorities.
A help desk solves individual incidents; a service desk is the central point of contact for all IT issues including change management, reporting and structural improvements. We offer a fully-fledged service desk.
On average, between 4 and 12 weeks, depending on the complexity of your IT landscape. We start with an intake and transition plan so that your team knows exactly what changes and when.
Yes. We work as an extension of your IT team, not as a replacement. You control strategy and architecture; we take over operational execution and first, second and/or third line support.
Microsoft (M365, Entra, Intune, Azure) is our strength, but we also manage multi-vendor environments. On the network side, we work with Palo Alto, Fortinet, and WatchGuard, and we support hybrid setups with on-prem Active Directory.
Outsource your service desk? Start with a conversation.
Roel van Bleek
Cybersecurity partner specialist
Tell us about your organization and security issues. Our specialists are happy to help you find the approach that best suits your situation, without obligations.