DIGITAL TRANSFORMATION: WHICH TECHNOLOGIES DO YOU REALLY NEED?
Digital transformation – where to start? Research by Forrester
shows that only 5 percent of companies feel sufficiently digitally developed to stand out from their competitors. According to this research, many companies provide customers with an ‘average’ digital experience.
DIGITAL TRANSFORMATION – WHAT IS IT?
With digital transformation, all the processes of an organisation are digitised, and hence optimised in such a way that the entire organisation benefits from it. At a stroke, everything is shown up clearly thanks to all the newly released data, allowing your organisation to see – almost in real time – where things can be done better, faster or more efficiently. It is an excellent way to make an organisation future-proof and help it remain ahead of the competition.
WHY IS DIGITAL TRANSFORMATION NECESSARY?
These days, the consumers themselves determine the customer experience by selecting the contact moments and channels for themselves. For example, complaints are no longer sent by letter; instead, they are shared via a tweet with the whole world rather than with a department within the organisation. This power shift (from supplier to user) has major consequences for an organisation that does not yet have its digital transformation in order. The customer does not simply accept what an organisation is offering. The reverse is true: the customer needs something and it is up to the supplier to provide it. If that does not work, there are still many other options. With the use of more intelligent and efficient technologies, organisations can respond better to this. However, this means not only adopting the new technology but also looking to see how it can be deployed most efficiently. Only then is your organisation truly engaged in digital transformation. Digital transformation therefore starts with optimisation of the internal processes, but in the end it is about how you handle your contacts, suppliers and customers. Which digital tools you use, and which ones will help you achieve the best result.
WHERE TO START?
To successfully get started with digital transformation you first have to know where you stand as an organisation. Perform a scan within your own organisation to establish where processes can be handled more intelligently. Formulate a digital vision. Where do you want to be in a few years’ time? What will the scope be? A starting point could be the customer experience or operational processes. The expectations of (potential) customers are high and, if you really want to do well, these expectations must even be exceeded. Customers want consistency, user convenience and personalisation. Customers don’t want to feel that they are just one among many. It is therefor important that the customer should be central in digital transformation. There are many examples if operational processes that are eligible for digital transformation. For example, there is the hairdressing business that allows customers to schedule their appointments online, or the cleaning company that uses intelligent sensors on waste bins to gather data on how many travellers are present in areas at any given time of day. With this data, dynamic cleaning routes can be determined, ensuring that not a single waste bin is overflowing or that employees never waste time by being somewhere where they are not needed. Establish which spheres in your organisation would benefit from the application of digital transformation. Set out your scope so that you can properly decide which technology is needed for it.
WHICH TECHNOLOGIES DO YOU REALLY NEED??
The choice of the technologies that are required depends on your organisation’s strategy and ambitions. This means you will have to carefully consider what will produce added value for you. For example, both in terms of cost reduction and of efficiency. There are various applications for business use. It is also important to know which internal and external processes can be optimised.
Is digital transformation high on your agenda, and would you like to exchange ideas with a specialist from Aumatics? If so, contact Nicole Huisman on +31 (0)85 4891240 for a no-commitment appointment.
The 5 most important technical trends for 2018
Technological developments are following each other in rapid succession. These technologies are being improved and made steadily more affordable for the public at large. Examples are the Internet of Things (IoT), Blockchain and Artificial Intelligence. In this article, Aumatics sets out a number of major technology trends.
Robotics for the SME sector
There have been huge advances in robotics over recent years. Heavy, bulky robots are making way for smaller, more intelligent and more mobile robotic devices. Such devices will increasingly play a part in our daily lives. Robots are now highly mobile and can safely perform certain tasks; for example, in businesses. These aspects will be perfected over the coming years.
But in business, these developments are already being utilised. For example, robotic machines that can plant and care for crops with great precision. Or the ‘burgerbot’ which can prepare and cook up to 400 hamburgers per hour. A less expensive form of robotics attractive to the SME sector is KATIA. KATIA (Kick Ass Trainable Intelligent Arm) is a robotic arm to which a variety of ‘hands’ can be attached. You could use this robotic arm for a variety of purposes.
Blockchain Technology and Cybersecurity
Blockchain technology is a steadily growing chain of data elements, also known as blocks. These blocks cannot be deleted or counterfeited, which means that this system offers good protection against manipulation and counterfeiting; as a result, it has an inherent connection with cybersecurity. Bitcoin also has an underlying blockchain technology. The film below
explains how blockchain technology works in understandable language.
Blockchain technology offers a completely different approach to storing information and making transactions, making it especially suitable for environments with stringent security requirements. Although there are fluctuations in the value of Bitcoin, the blockchain foundations have until now successfully resisted cyber attacks.
With a blockchain, companies can verify users and devices without having to use a password. This ensures that the human factor is eliminated from the authentication process. The fact is that it makes no difference how well data is protected: if customers or employees use passwords that are easy to hack or steal, all these efforts are in vain. Instead of a password, blockchain technology issues each device with a specific SSL certificate. The certificate data are managed by the blockchain, making it virtually impossible to use false certificates.
3D printing is a method of production whereby layers of thermoplastic or resin are pressed into a certain form and then hardened. As the technology improves and prices fall, this technique is becoming more accessible. Soon you will be able to simply order a product and print it at home within a few minutes. The same convenience will be available to companies, which will no longer have to wait for a replacement part to be shipped and delivered. Of course, software is also required for this technology.
Artificial Intelligence and the Internet of Things for predictable maintenance
Just imagine what an impact it has when we can predict whether machine components need to be replaced, before they break. A lift that gets stuck between floors due to a broken component; hospital apparatus that malfunctions at a crucial moment: these become things of the past.
The combination of the Internet of Things (IoT) and Artificial Intelligence makes this possible. IoT combines sensors, software and network connectivity to enable objects to exchange and collect information. The quantity of data collected in this way is enormous. Artificial Intelligence (AI) can be used to analyse, comprehend and enrich this quantity of data, and hence to predict when machine components will need to be replaced.
The modern workplace of the future
Through the years, the workplace just goes on evolving and a place for working independently is becoming ever more important. In the future, this will mean global and mainly virtual office spaces. Because it is becoming less and less important that employees be present in an office space, the office space is increasingly becoming a place of creativity and innovation. This means that the cloud is becoming more and more important, enabling employees to work independently with the right hardware. For example, take computer equipment for video conferencing. Because we want to work with ever increasing mobility and flexibility, this also involves challenges for security. How are we going to properly protect all this data against possible hackers?
How do you think these trends will affect your business operations over the coming years?
How can you protect yourself against ransomware?
Ransomware: the facts
RansomwaRansomware is a kind of computer virus that makes it impossible to access your computer or makes the information on your computer unreadable. To regain control and access to your files, you will have to pay the maker of the ransomware a sum of money. 42% of small and medium-size businesses view ransomware as the biggest threat to their business operations. The amounts needed to buy off ransomware vary from 300 to 99,000 euro.
There are currently no less than 640 million different types of ransomware in operation, distributed over all the different operating systems. On average, it takes 146 days before an attack is detected, and 4,000 ransomware attacks are reported per day. The actual number of attacks per day is many times higher.
Your employees: the weakest link
Whether it involves opening an unsafe email, viewing an unsecured website or using an infected USB stick, your company’s employees are the most important link in protection against ransomware. Aumatics will be happy to provide a knowledge session to make your employees aware and give them a number of ‘dos and don’ts’ in the area of network and workstation security.
How can you protect yourself against ransomware?
Becoming aware is the absolute number 1. Our security experts will be happy to come and tell you the main things to do and to avoid. They will also provide you with tips and tricks to keep your security up to scratch.
Apart from employees, technology is also extremely important. Aumatics is a Watchguard Gold partner, which means it has the knowledge and resources to scrutinise your company’s security and, if you wish, to draw up a comprehensible improvement plan.
With intelligent network security measures, such as a Watchguard firewall, a large proportion of the threats can be neutralised even before they can inflict any damage on your company network. Other intelligent applications such as anti-malware and antivirus solutions, plus keeping all your computer systems and applications up to date, can reduce the risk of infection still further.
What can Aumatics do for you?
An Aumatics security expert will be happy to visit you to make your acquaintance and inspect your security policy. We can also provide you with intelligent hardware and software solutions; we explain, implement and manage them, relieving you of all concerns.
Aumatics is a specialist in Watchguard security solutions and can deploy intelligent and affordable solutions to safeguard the security of your company network, leaving you free to do what you are best at – doing business.
Feel free to call us or send an email for a no-obligation introduction session, in which we will tell you in detail, and in comprehensible terms, about all the possibilities.
Why you should switch to the Cloud
Aumatics wants to show you that switching to the Cloud can be a very attractive option for your organisation. As well as increasing the flexibility of your employees and cutting costs, it has even more advantages for your organisation. Want to read on?
Working independently of location
Work on a report in the office; check the final version of an important proposal on the way to a meeting; and fine-tune a presentation for tomorrow at your kitchen table in the evening. It’s all possible in the Cloud. Furthermore, everyone has the latest version of a document available to them. In that way, your employees acquire the possibility to allocate their time more efficiently and switch more quickly.
You save on costs
With a Cloud environment you can respond faster to changes in your organisation, and big, one-off investments make way for monthly payments according to use. This is because you no longer have to set up and maintain your entire ICT Infrastructure.
With Cloud-based applications, it is easy to adjust the number of users to your organisation’s needs. In this way it is really easy to increase or decrease the number of workstations according to your requirements.
This brings a lot of benefits, especially for fast-growing organisations and those with a variable workload. You can gain an advantage here, especially if you operate in a competitive market.
There are few office environments that are as well protected as your data in the Cloud. Moreover, it is very easy to specify who has access to which files. You can even specify when someone is to have access, and for how long. This means you can prevent the wrong people having access to sensitive information.
Automatic software updates
The nice thing about working in the Cloud is that you don’t have to concern yourself with the latest software updates. It is all sorted out for you.
Switching to the Cloud
If you want your organisation to be able to respond to a fast-changing world, switching to the Cloud is an attractive proposition that can make a major contribution to optimising your business activities. To a large extent, your organisation’s versatility determines how quickly you can respond to market trends and the degree of competitive advantage you can gain.
What can Aumatics do for you?
Over the years Aumatics has already migrated many organisations. large and small, from ‘on-premise’ to the Cloud. What’s more, none of these organisations have reverted to an ‘on-premise’ solution, and they see working with the Cloud as something they should have done much earlier.
Would you like to know how Aumatics can help you work more efficiently, securely and flexibly with a switch to the Cloud? If so, please contact us. We will be happy to help!
Aumatics builds state of the art Twin Datacenter concept
Aumatics builds state of the art Twin Datacenter concept in the data centers of The Datacenter Group (TDCG) in Delft and Amsterdam. With the commissioning of two new co-locations in Delft and Amsterdam Aumatics provides in the growth of its customers and the need for services with high availability. TDCG data centers features fully redundant power supply and Internet connections. They therefore comply with the “Tier 3” standard for data centers. Since its inception of the two datacenters TDCG realized a 100% uptime. Of course, both data centers are provided with the requisite certifications like ISO 9001 and 27001. Also, the systems of Aumatics are redundant, divided over the two co-locations in Delft and Amsterdam. Upon failure of one location the another location can automatically take over the work if the customer wishes. Cor den Boer, system engineer at Aumatics “The failover time is less than 50 milliseconds. This is one of the highest available solutions possible. At Aumatics it’s definitely something to be proud of, because in addition Aumatics there are very few parties in the Netherlands that can offer this. “Another important aspect is that the co-locations in Delft and Amsterdam and the Dutch owners TDCG, data customers safely stored in the Netherlands. For a growing number of customers, this is an important criterion.
The House of the Dutch Provinces (HNP) is switched to “the new way of working”
The House of the Dutch Provinces (HNP) is switched to “the new way of working.” In close consultation with HNP Aumatics has set up a new IT environment where working flexible, regardless of time and place, is paramount. Aumatics ensured a smooth transition from the outdated Terminal Server environment to Microsoft Office 365, including new work spaces and a wireless network. Moreover Aumatics revised the security of the entire network and brought it to the required level. Rob van Eijk HNP about the successful transition: “We have a great new system thanks to Aumatics! Many thanks, everyone is very happy, so it turned out this morning in the work meeting. “The twelve Dutch provinces and the Association of Provincial Authorities (IPO), founded in 2000, the House of the Dutch Provinces (HNP) in Brussels with the aim of a strong and effective positioning and representation in Brussels.
Aumatics expands hosting capacity in cooperation with the data center group
Aumatics IT Services expands its hosting capacity because of rising demand. Aumatics has chosen to partner with The Datacenter Group (TDCG). From 2017 Aumatics will accommodate its systems in the TDCG datacenters in Delft and Amsterdam. The TDCG datacenter in Amsterdam acts as a backup location. Ed van Puffelen, director Aumatics, about the choice of The Datacenter Group “Aumatics was looking for a reliable partner in the immediate vicinity of our office in The Hague. An important condition is that TDCG is a Dutch company with a Dutch owner. For many of our customers this is an important criterion that their data is stored in the Netherlands and there is no risk that data will be transferred to a foreign security agency. “CEO of The Datacenter Group, Siemon van den Berg.” We are delighted that a professional ICT service as Aumatics selected our data centers. For Aumatics reliability, flexibility and 100% uptime is highly important. We recognize ourselves in these characteristics because it is our right to exist. With us it’s all about the continuity of business critical IT platforms of our customers and therefore you have to take very good care. “van Puffelen adds:”. Our customers have high demands and with the TDCG data centers in Delft and Amsterdam as co-location for our servers, we can provide high availability to our customers.”
Lunch & Learn; enthusiasm & informational
This afternoon we received a party of the Hague Business Club at our office for a ‘Lunch & Learn’ meeting. During this by Aumatics catered lunch the HBC tenderers were informed about ‘The new way of working’. For all participants there was a laptop set up and everyone could experience for themselves how they could work smarter with the latest technology. By the enthusiastic group and informal nature of the meeting, there was a pleasant atmosphere and one could exchange experiences. With no doubt, we could speak of a very successful meeting. Would you like to attend such a meeting? Keep track of our website regularly or follow us on Facebook, Linkedin and Twitter.