More and more companies are outsourcing IT management and user support to a Managed Service provider such as Aumatics. For example, they do not have to worry about managing and monitoring their IT systems and the solving of IT disruptions is also performed by Aumatics.
In addition to properly managing and securing the central IT server/systems, it is also wise to do this for the user's PCs and laptops. These must also be provided with security updates, new software and are protected against ransomware and other cyber threats.
Having access to our Skilled Service Desk provides the necessary support for the employees themselves. Not only if it doesn't work technically, but also for functional questions about the most used applications.
The Service Desk is the single point of contact and ensures that incidents are resolved quickly and changes are checked and fully implemented. In the output, Aumatics follows the ITIL process, but with a pragmatic interpretation. So no long, difficult procedures and requests, but controlled implementation of changes so as not to disrupt your business process.